Who we are
SEROTEK Automotive is an independent vehicle servicing business based in Bromborough, serving the Wirral. You can contact us at serotek.automotive@gmail.com. Final registered-business details will be added here before publication.
Information we collect
When you request or manage a booking, we may collect your name, email address, mobile number, preferred contact methods, vehicle registration, mileage, make and model, requested service, information you provide about the vehicle, and appointment details.
Why we use it
We use this information to assess and respond to booking requests, provide quotes, arrange and deliver vehicle services, communicate about the work, keep appropriate business records, prevent misuse of the booking service and meet legal obligations.
Our lawful reasons
We process booking information because it is necessary to take steps at your request before providing a service and to perform an agreed service. We may also process limited information to meet legal obligations and for legitimate interests such as operating the garage securely and keeping accurate service records.
Who receives it
Information is available only to authorised SEROTEK staff and trusted service providers needed to operate booking, hosting and customer communications. We do not sell customer information.
How long we keep it
Unconfirmed booking requests are reviewed and removed when no longer operationally necessary. Confirmed service and financial records may be kept for longer where required for warranty, accounting, tax, legal or dispute-resolution purposes. A final retention schedule will be confirmed before publication.
Your rights
You may ask for access to, correction of or deletion of your personal information, or object to or restrict certain processing. You may also complain to the Information Commissioner’s Office. Privacy requests can be sent to serotek.automotive@gmail.com.
Cookies
The current website does not intentionally use advertising or non-essential analytics cookies. If that changes, we will explain the technologies used and provide appropriate controls before they are activated.